Questions about your private tour in Lyon

Yes. The visit is reserved for you and your party. Unique Tours in Lyon is led by Didac, a licensed guide-conférencier. Depending on availability and the experience, your visit may be led by Didac or a trusted licensed guide working with Unique Tours in Lyon.

Choose a pedicab for a comfortable overview, a UNESCO or traboules walk for history and architecture, or a music, vinyl and wine experience for Lyon’s creative culture. The tour page explains the route, duration and inclusions. Contact us if you want help choosing.

English, French, Spanish and German are offered according to the experience and guide availability. Select the language shown in the booking options. For Catalan or another specific request, contact us before booking so we can confirm what is possible.

Open the tour you want, select a date, time, option and number of participants, and review the total in the booking system. Only the booking engine can confirm current availability. An enquiry or an unfinished basket does not reserve a time slot.

It depends on the experience and selected option. Some private visits use a group rate, while others have a per-person price and a minimum booking amount. Enter your full party size: the booking system displays the total to pay and the inclusions before payment.

Read the cancellation and change conditions shown for your selected tour and booking channel, and on your confirmation. Contact us with your booking reference if you need help. Refunds and changes depend on those conditions; they are not the same for every product or sales platform.

Yes. Tell us your date, party size, preferred language and interests at contact@uniquetourslyon.com. We can discuss routes, pace, themes and practical arrangements. A customised request is confirmed only after we agree the details, availability and price.

Hotel pickup is offered for the 2-hour and 3-hour pedicab options at the locations listed during booking, including central Lyon hotels. Select your hotel and check the instructions on your confirmation. If it is not listed, contact us before booking; pickup from every address is not automatic.

One pedicab carries up to two guests. The combined passenger weight must not exceed 190 kg per vehicle. Please check this limit for each vehicle in your party and contact us before booking if you need to discuss the arrangement.

Several vehicles can be arranged depending on availability. Contact us with the party size, date and preferred duration before booking so we can confirm the vehicles, guides and total price. Each vehicle keeps its own capacity and 190 kg combined passenger weight limit.

Accessibility depends on the route. Historic districts can include slopes, steps and uneven paving; not all traboules are step-free. Pedicab boarding and the chosen stops also need checking. Contact us before booking with your practical access needs so we can discuss a suitable route.

Yes, the funicular journey is included in the UNESCO private walking tour. This remains a walking visit with slopes and potentially steps. Please read the accessibility note on the tour page and contact us before booking if you have mobility requirements.

No. Traboules and courtyards may be in residential buildings, and access can change when doors close or local conditions require it. Your guide adapts the route to the passages accessible on the day and respects residents’ peace and privacy.

Families are welcome, with children accompanied by an adult. The selected experience’s age, safety and capacity conditions apply. Include children in your participant count and check the tour page. For a pedicab, tell us the children’s ages before booking so we can confirm a suitable arrangement.

Young people aged 8–17 may join when accompanied by an adult, under the experience’s participation conditions. Wine tasting is reserved for adults aged 18 and over. Check the participant options and contact us about any questions before booking.

Bring suitable footwear for the selected experience and protection for the expected weather. Check the instructions on your voucher. If severe weather may affect the visit, contact us; any change, alternative or cancellation is assessed under the conditions of your booking.

Gift cards are available for €50, €100, €200 and €300 at full face value, with no discount. They are valid for 12 months from purchase. The selected tour’s price, availability, capacity and participation conditions still apply.

No. A gift card is a monetary value, not a confirmed tour or reserved date. The recipient chooses an eligible experience and books separately, subject to availability, using the gift card at checkout. Any amount beyond the card’s value must be paid during booking.